Turo Insurance – How to Make Turo Insurance Claim

Renting a car from your neighbor through Turo may seem straightforward. But have you considered the insurance implications? How does coverage work on a peer-to-peer platform versus a traditional rental agency?

Turo Insurance

As a renter or car owner on Turo, understanding insurance will impact your experience. Without adequate protection, you can risk expensive out-of-pocket costs in the event of damage or loss.

This guide will explain everything you need to know – from coverage options to claims and tips for renters and owners.

What is Turo?

For all those who don’t know, Turo is a car-sharing marketplace that allows car owners to rent out their vehicles to others. Think of it like Airbnb for cars.

Every day people share their underutilized assets to make extra cash. Turo provides insurance coverage options designed specifically for peer-to-peer vehicle sharing, which is where this blog post comes in handy!

Breaking Down Turo Car Rental Insurance

Turo offers three insurance coverage options suitable for different rental needs and comfort levels:

Basic Coverage

  • Included automatically with all trips
  • Covers third-party liability up to minimum state limits
  • Renter responsible for damage to the vehicle
  • Lowest cost option but least protection

Standard Coverage

  • Optional upgrade over basic
  • Includes collision, theft, and vandalism coverage
  • $3,000 deductible per incident
  • The renter still responsible for liability

Premium Coverage

  • Highest level of protection
  • Deductible waiver – no deductibles to pay
  • Physical damage and liability included
  • Extra fee based on trip length

As you can see, Turo insurance coverage varies widely depending on the plan. Premium offers peace of mind for roughly $10 extra per day by including comprehensive coverage. Meanwhile Basic provides only minimal protection. Choosing the right plan depends on your budget, risk tolerance, and the car’s value.

Key Insurance Terminology

Understanding a few key industry terms will shed light on Turo insurance specifics:

  • Deductible – This is the out-of-pocket amount you pay before insurance kicks in when filing a claim. With Turo, deductibles range from $0 (Premium plan) to $3,000 (Standard plan).
  • Liability Coverage – Covers injuries or damage that the renter causes to external parties – e.g. damage to property you crash into. Turo’s Premium plan includes liability, while Basic and Standard plans leave this to the renter’s car insurance policy.
  • Collision – Collision insurance covers repairs or replacement if you damage the rental car in an accident. Standard and Premium plans include collision, but Basic does not.
  • Comprehensive Coverage** – Protects against vehicle theft, vandalism, natural disasters,s or animal collisions. Again, included with Standard and Premium but not Basic Turo coverage.

How Turo Insurance Compares to Regular Car Insurance   

Turo’s diligent devotion to insurance is reassuring. However, Turo insurance plans differ from regular personal auto insurance in a few key ways:

  • Primary vs Secondary – Turo coverage acts as primary insurance when renting. This means claims go directly through Turo before tapping your policy. With most personal auto insurance, rental cars fall under secondary coverage on a reimbursement basis.
  • Liability Gaps – Only Premium Turo plans include liability protection. This means paying out-of-pocket for injuries/damages you cause when opting for Basic or Standard coverage.
  • Personal Policy Restrictions – Some private insurers restrict or invalidate certain policy coverages when renting out vehicles on Turo. Always disclose Turo usage to avoid denial of claims down the road.

The point here is that Turo insurance gives blanket coverage for the car itself during the rental period. However, liability, property damage, and gaps in health/disability may still necessitate policyholders’ auto insurance. For true peace of mind, Turo Insurance works best alongside a complete insurance portfolio.

How to Make a Turo Insurance Claim

Damaged something? Have no fear – Turo insurance claims stay relatively painless with these steps:

  • Document the Incident- Take photos/videos capturing damage, facts of what happened, and any third parties involved. Getting photo evidence upfront is key.
  • Report it on the Turo App – Open your trip in the Turo app and tap “Report Incident” to kick things off. Provide all relevant details right within the mobile interface.
  • Pay any Applicable Deductible – Based on your Turo coverage plan and claim details, a deductible of up to $3,000 may require payment. Turo will notify you directly of any amount due.
  • Coordinate Repairs or Replacement- Turo will reach out with the next steps including taking the car to an Approved Repair Shop or providing reimbursement.

Seamless claims filing allows Turo to uphold its reputation for quality coverage. Just be sure to capture documentation early on before resolving independently with owners. Turo can’t reimburse repairs already completed without their prior approval and coordination.

Top Tips for Renters

Note that liability, deductibles, and other insurance details can sneak up on you.

Make sure to:

  • Inspect vehicles thoroughly at pick-up/drop-off noting existing damage. Document with photos and share with the Turo owner via messaging. No one wants accusations coming back to haunt them later…
  • Carefully consider your rental duration, location, and vehicle type then choose Basic, Standard, or Premium coverage accordingly. Cherry red Italian sports car cruising through San Francisco for 5 days? Might want to spring for Premium.
  • Brush up on state laws, Turo guidelines, and car specs before booking. Restrictions apply when crossing state lines, driving off-road, or fumbling through exotic manual transmissions.
  • Add a nominated driver over 25 for lengthy rentals. Policy surcharges can apply to young drivers.
  • Purchase additional liability insurance beyond Turo’s offerings for ultimate protection. Yes, it adds cost but provides peace of mind against injuries, property damage, and gaps.

Words of Wisdom for Car Owners  

Since insurance directly impacts earnings, car owners renting on Turo should:

  • Set competitive pricing aligned with the Turo coverage included. Charge slightly more per day when including Standard/Premium plans in listing price details.
  • Maintain detailed cleaning and maintenance records. This helps dispute bogus damage claims and prevents denial of coverage for improperly maintained vehicles.
  • Stick with Turo’s recommended coverage limits when listing to keep payment simplified. Complex bundles and car insurance jargon only serve to dissuade renters.
  • Businesses or hosts with significant rental volume may benefit from commercial rental insurance at a fleet level vs relying on Turo. Broker policies are specially tailored for sharing economy usage patterns.

Situations Where Turo Insurance May Fall Short

While extremely suitable for most peer-to-peer rentals, Turo insurance excludes a few tricky scenarios:

  • Incidents involving prohibited use – Renting to drive for Uber or rushing to a drug deal won’t fly even with Premium coverage. Turo outlines restrictions against commercial activity, off-roading, and illegal uses.
  • Mechanical failures mid-rental – Comprehensive coverage handles damage from crashes or Mother Nature, but sudden engine failure falls in the owner’s domain. This incentivizes proper maintenance.
  • Trip interruptions – Return flights or hotel stays disrupted by delays stemming from accidents typically incur out-of-pocket expenses. Even the best Turo plans don’t shield ancillary costs.
  • Modded cars exceeding $150k value – Custom classics worth more than $150k gain specialty classic car insurance. Coverage caps limit Turo’s viability at 7-figure valuations.

When in doubt about exclusions, the Turo insurance builders provide clarity upfront during booking. Hyper-specialized cases may necessitate bespoke alternatives but Turo still meets most peer-to-peer rental needs.

Frequently Asked Questions

Does Turo offer short-term car rental insurance? 

Yes. All Turo plans to apply exclusively during the rental period as short-term coverage. Personal car insurance and other policies likely cover owners between rentals depending on individual circumstances.

Which countries does Turo insurance cover?

As of 2023, Turo insurance extends only to rentals occurring within the United States and certain provinces of Canada following localized regulations. International expansion remains underway but the US and Canada dominate current coverage maps.

If I get in an accident, will my insurance rates increase?

Likely so. At-fault accidents while driving a rented Turo vehicle often impact policy premiums upon renewal even with Turo insurance in place. Claims transferring through Turo first typically minimize rate hikes versus going directly through personal policies. But no guarantees exist sheltering historical driving records.

Can I rent out my financed vehicle on Turo?

Yes, with a caveat. Personal auto loans often prohibit commercial rental and/or ride-share activities voiding coverage. Check loan terms carefully before listing a leased/financed car on Turo and contact the lender with plans to share. Some banks now accommodate collaborative consumption given its growth.

What happens if a renter gets in an accident without purchasing Turo insurance? 

Turo Basic coverage always applies as the minimum default. But any physical damage, liability claims, or deductibles without Standard or Premium plans in place fall directly to the renter themselves or their outside insurance policies. Costly out-of-pocket expenses result otherwise.

Conclusion

Jumping into Turo peer-to-peer rentals without understanding insurance coverage sets the stage for financial disaster and legal headaches. While Turo standardizes policies tailored specifically for sharing economy usage, gaps remain requiring diligence from owners and renters alike.

Investing a bit of time upfront doing your research and reviewing liability risks, exclusions, and plan details goes a long way to smooth out the road ahead.

More Related Content