If you do not fancy your new purchase on Epic Games, then you need to check out this content because I have talked about the Refund Policy properly here. This article would give you details on how you can request a refund from the Epic Games store. You would also get details on What can be refunded, when it can be refunded, and how to get started.
Epic Games Products That Can be Returned for Refund
In most scenarios, you can get your money back if you return a game or an item that you purchased from the Epic Games Store. Some items carry a “refundable” label. A game or other item cannot be returned for a refund if it has the “Non-refundable” label applied to it. Products that come with consumables which include virtual currency, are labeled as “non-refundable” and cannot be returned.
A lot of purchases made within an app cannot also be returned. If you purchased something elsewhere, Epic will not be able to refund you. If you made a “Self-Refundable” purchase, you can process a Refund for it yourself online.
In other to access your games right after logging in, you would need to select the account menu right from the top right of the shop, then the transactions tab, and then finally the game’s name. In other to initiate a refund if the game qualifies for a self-service refund, select the “refund” button.
When are Epic Games Products Eligible for a Refund
You can return a game or product for a full refund within 14 days of purchase if it is marked “refundable” or “self-refundable.” Notwithstanding, your absolute recorded recess should be under 2 hours.
Consumable digital merchandise, such as virtual cash, as well as “non-refundable” programming and computer games, can’t be returned. You will not be able to get your money back if you were kicked out of a game or product because you broke the rules. Additionally, you may no longer be eligible for refunds if Epic discovers that you are violating the refund policy.
How to Request a Refund
If you choose to carry out a “Self-refundable” purchase, you can process a refund for it online all by yourself. In other for you to access games right after logging in, you would need to select the Account menu straight from the top right of the shop, then the Transactions tab, and then finally the game’s name.
In other to initiate a refund if the game qualifies for a self-service refund, select the “Refund” button. Click “Contact Us” on our Epic Games Store and launcher assistance page and then submit a refund request for purchase marked “refundable” or if you have questions concerning the process of the refund.
How Will I Get My Refund?
In most situations, the refunds would be issued back to the original mode of payment, however, this is not always guaranteed. Epic and you have an alternate manner of refund distribution. The time it takes for your refund to be processed would vary depending on the method you choose to make use of for the initial purchase.
You are entitled to a full refund if you cancel a pre-ordered game prior to its official release date on the Epic Games Store. You are entitled to a full refund if you have played the game for less than two hours within the fourteen days following its release. If the product you purchased meets these requirements, you can return it for a full refund and immediately purchase it again.